Following are the most popular questions from our customers. Feel free to send us any additional questions.
12 questions and answers, in total.
How early should I book my move?
Do I need to put down a deposit to secure my spot?
What is your minimum charge?
How can I pay for my move?
Do I have to pay tax if I pay cash?
Do I have to pay by the hour or can you offer me a flat rate for my move?
Is there a charge for having someone come to my home to complete an estimate?
Is your company insured?
What size are your moving trucks?
How long will my move take?
Can you move my piano?
Can you provide references?
Regardless of the amount of notice we receive, we will always try to accommodate your move, sometimes with as little as 12 hours notice. However, since we normally operate with a full schedule it is best to call at least 3 weeks to a month in advance if possible. The earlier we receive notice of your move the higher the chance we can accommodate your time frame and secure a spot for you.
For local moves within the GTA we do not require a deposit when booking your move. We take payment at the end of the job and never ask for any money until your move has been completed successfully. For long distance moving a deposit is normally required and the amount of the deposit will depend on the specific details of your move.
We have a minimum charge of three hours on any job, and the hourly rate depends on the size of the truck and the number of movers you have booked for the day. Our standard one-hour travel charge will be added to the bill as with any move, so if the job is completed within 3 hours, the price for your move will be 4 hours multiplied by your hourly rate.
Cash, Debit Card, Personal Cheque, or Credit Card (Visa or Master Card only), are all valid methods of payment. You will be charged at the end of your move and your crew chief will take payment and provide you with a receipt. A formal invoice will later be mailed or emailed to you for your records.
Companies who accept cash as a form of payment and do not charge tax on their services are performing an illegal act. We cannot offer any discounting or waiving of HST as we must collect this money on behalf of the government and remit it to them. It is imperative as a professional company that we not only operate within the provisions of the law, but that we properly record our income/expenses and our workers’ hours as they form the basis of valid insurance coverage for both our workforce and our company. This insurance ultimately protects the consumer from any liability in case of damages to physical property or worker injury.
We do not provide flat rates for our moving services, however we are more than happy to come by your home to provide you with an accurate price quote and time estimate.
No, our in-home estimates are completely free of charge.
Yes, we carry full liability insurance and our workers are covered under our WSIB policy. We also offer several levels of protection for your furniture and valuable items. Our basic coverage for repair or replacement of any damaged item is included in the price of your move, while additional “full-value” insurance is available for an additional fee. Please inquire for further details.
We offer two options regarding the size of the truck you can order on moving day. Our smaller, 16 foot Cube Vans are ideal for moving 1 bedroom or bachelor apartments. They are also more maneuverable when driving/parking in tight spaces which are commonplace in Downtown Toronto and older areas of the city. Our full sized, 26 foot, 5-ton moving trucks are more appropriate for larger houses.
This will depend on the volume and type of items you are moving, the ease of access we have to your home at both the pick-up and drop-off addresses, and how well everything is packed. While each move is unique and brings its own challenges, we are usually able to provide some general guidelines over the phone that will help you plan for what to expect on the moving day. We are also always available to provide an in-home estimate for more accurate information.
Yes, we have all the equipment, training, and experience necessary to safely move any upright or grand piano. We do, however, require advance notice when there is a piano included in your move, and there will be a nominal surcharge added to your final bill for this service.
Absolutely! We always keep our testimonials updated.